NEW Online & Mobile Banking Experience

It's here - new features!

Built for the way you want to bank

Our new and improved system will offer all the tools you need to achieve your financial goals and meet your everyday banking needs wherever you go.

What You Need to Know

The upgrade will begin the evening of Tuesday, February 18th. Your online banking will be in read-only mode until the upgrade is complete Thursday, February 20th. Please call 507-375-3201 to complete any transfers or loan payments. We apologize for this inconvenience.

Most of your account details will be available and ready to use including transaction history, bill pay payee information, scheduled payments and internal transfers, as well as eStatement settings.

IMPORTANT!

Your Alerts settings will not transfer. Make note of your current alerts before February 20th. These will need to be set up again within the new system.

Any card controls you currently have set up via “Cards” within our Mobile Banking app will not be transferred. You will need to set up card controls again in our new Mobile Banking app.

Any recurring internal transfers you currently have set up will carry over as is. Once the new system is live, if you want to make edits to them you will need to set up the transfer again and delete the old one.

Your external transfers and history will not be transferred. Please print or save a copy of your history for your records before February 20th. You will need to set these up again in the new system.

To ensure a smooth first-time login, it is important that your Online Banking Profile includes your current phone number and email address. Please review and update this information as soon as possible.

Once the new system is live on February 20th, you will be able to login using your existing User ID and Password. Upon your first login you will have the option to receive a text or phone call with a one-time passcode to verify your identity. You will simply enter this passcode into the system and submit to securely login.

Please be aware of the following key first time login reminders.

· If you utilize biometrics to access digital banking, be sure you know your User ID and Password prior to February 20th.

· If you are unsure of your User ID, please can contact us for assistance.

· If you are unsure of your Password, you can easily reset it by selecting “Forgot Password” from the Online Banking login screen and following the on-screen prompts.

NEW Mobile Banking App

Our Mobile Banking app is also getting an update! Once the new system is live on February 20th, you can access the new Mobile Banking app in 2 ways:

Through our Current Mobile Banking App

Open our current app, and you will be redirected to download the new app. Once downloaded, login with your existing User ID and Password as noted above, then delete the old app.

OR

Direct Download

Search for Pioneer Bank in your device’s app store and download the new app. Login with your existing User ID and Password, as noted above. Once the new app has been downloaded, please delete the old app.

NOTE: If you previously used biometrics to login, you will need to reestablish this feature within the new app.

Questions? Stop into any of our convenient locations or contact us at 507-344-4580

 

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Online Banking Update Q&A's

Why is Online Banking changing?

  • At Pioneer Bank we understand life is busy and convenience is of utmost importance. With this in mind, our new Digital Banking will offer seamless banking solutions built for the way you want to bank, whether you are at home or on the go.

When will the upgrade take place?

  • The upgrade will take place on February 20th. Online Banking, Bill Pay, and Mobile Banking will be unavailable beginning on the evening of February 18th for the system upgrade to take place. The new system will go live February 20th.

Will this affect my account details?

  • Most of your account details will be saved and ready for you to use. This includes transaction history, bill pay payee information, scheduled payments and internal transfers, as well as eStatement settings.
  • Alerts, card controls, and external transfers information will not transfer to the new system. You will need to make note of or save this information for your records prior to February 20th. These settings will need to be set up again once the new system is live.

Will this upgrade affect the Mobile Banking app?

  • Yes, we will be launching a NEW Mobile Banking app as part of the upgrade. This will be available for download on February 20th.

How do I access the new Mobile Banking app?

  • You can access the new Mobile Banking app in two ways:

Through our Current Mobile Banking app

Open our current Mobile Banking app and be redirected to download the new Mobile Banking app. Once downloaded, you can log in with your existing User ID and Password.

OR

Direct Download

Search for Pioneer Bank within your device’s app store and download the new app. Then log in with your existing User ID and Password.

Once the new app has been downloaded, you should delete the old app.

Will this affect the login process?

  • No. Once the new system is live, you will be able to login using your existing User ID and Password. Upon your first login you will have the option to select a text or phone call with a one-time passcode to verify your identity. You will simply enter this passcode into the system and submit to securely log in.

What if I use biometrics to log in?

  • If you utilize biometrics to access your digital banking, you will need to be sure you know your User ID and Password prior to our go-live date. You will be required to enter these within the new system the first time you log in.

After you have logged in, you can reestablish your biometrics for future logins.

What if I don’t know my Username or Password?

  • If you are unsure of your User ID, please contact us at 507-344-4580 for assistance.
  • If you are unsure of your Password, you can easily reset it by selecting “Forgot Password” from the Online Banking login screen and following the on-screen prompts.

Are there any action items I need to be aware of prior to the upgrade?

  • Yes! It is very important that we have your current phone number and email address. Please review and update this information within your Online Banking Profile as soon as possible to ensure a smooth first-time login.

What action items should I consider post-upgrade?

  • You will need to reestablish any alerts, card controls, and external transfers you had set up in the previous system as this information did not transfer.

Please note, while your internal transfers will be available within the new system if you would like to make edits to these you will need to set up the transfer again and delete the old one.

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QuickBooks and Quicken Users

Pioneer Bank is migrating to a new online and mobile banking system on February 20th, 2025. This upgrade will require that you make changes to your QuickBooks or Quicken software. Please take action to ensure a smooth transition. Conversion instructions are available below. Quicken and Quickbooks will be live on February 24th, 2025.

February 10th, 2025

  • A data file backup and a final transaction download should be completed by this date. Please make sure to complete the final download by this date since transaction history might not be available after the upgrade.

February 13th, 2025

  • You will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection. 

Conversion Instructions

Quicken - click here

QuickBooks Desktop - click here

QuickBooks Online - click here

Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.

If you have any questions, please contact us at 507-344-4580.

Online Banking